How to Avail of the Service:

Step   Applicant/Client  Service Provider Duration of Activity
(Under Normal
Circumstances) 
 

Person in
Charge

Fees  Form 
EXAMINATION ACCOUNT REGISTRATION
 1 Accesses the COMEX
website online and signs
up to create a COMEX
user account
System validates age
and citizenship of the
registrant, records
account information
details and sends
confirmation email. 
Based on system
response time
COMEX   Online
Registration
Form 
 2 Opens COMEX
confirmation email and
activates COMEX account
through corresponding
activation link

NOTE: Registrants may
log in to COMEX to view/
update/edit account
information. Registrants
may also print the
corresponding form.
System activates the
user account.

NOTE: System shall
send email notices of
examination schedules
and announcements to
successful registrants,
who agreed to receive
said notices.

 
EXAMINATION SLOT RESERVATION
 3 Accesses the COMEX
website online and logs
in to the system
System authenticates
username and password
Based on system
response time
COMEX    Log in form
 4 Views examination
schedules or online
offerings through the
examination schedule
tab
System displays the list
of online offerings
  Examination
Schedule Page

 5 Selects desired
examination schedule
from among the list of
online offerings, clicks
the ‘reserve a slot’
button, and types the
CAPTCHA code

NOTE: Applicant may
print the details of
the ‘slot reservation’
confirmation
System displays the ‘Slot
Reservation’ confirmation
page.

System verifies status
of applicant against the
E-Retaker*, DIBAR** and
EDQIS*** databases.

NOTE: If qualified, system
allows reservation;
otherwise, blocks the
reservation.
  ‘Slot
Reservation’
Confirmation
Page
 6 Opens and prints
the ‘slot reservation’
confirmation email
System sends ‘slot
reservation’ confirmation
email indicating details
of preferred examination
such as date and time
of examination, and
personal appearance.
      ‘Slot
Reservation’
Confirmation
Page
EXAMINATION SLOT CONFIRMATION
 7 Appears at the testing
center on the scheduled
date and time of
personal appearance
and secures queuing
number
Guard checks name of
applicant against the
List of Applicants with
Reserved Slots and
issues queuing number.
1 minute CSC Guard
on Duty 

 

  Queuing stub

*E-retaker – frequency of examinees taking the same level of examination
**DIBAR – Database of Individuals Barred from Taking Civil Service Examination
***EDQIS – Eligibility Data Query Information System

Step Applicant/Client  Service Provider Duration of Activity
(Under Normal
Circumstances) 
Person in
Charge
Fees Form 
8 Proceeds to processing
area to do the following:.

•  Present queuing
number and
documents to the
Processor/Action
Officer




•  Pay to the cashier


•  Present O.R. to
the processor

•  Prepare name
tag based on
specifications

•  Sign in the signature
tablet, then places
thumb in the
biometric scanner

•  Sign the examination
application form

•  Receive CSID,
then proceeds to
waiting area for
authentication
process
Processor does the
following:

•  Receive the number,
verifies applicant’s
identity and validates
documents submitted.
If validated, instructs
applicant to pay the
examination fee at the
cashier

NB: Cashier issues
Official Receipt (O.R.)

•  Encode payment
details

•  Take applicant’s photo



•  Capture signature and
fingerprint



•  Print the examination
application form

•  Print and issue the
CSID



 18 minutes  ERPO
Processor









Cashier











Php600.00




 Valid I.D.








O.R.














AF


CSID




ACTUAL TEST
9 •  Places thumb in the
biometric scanner
for authentication of
identity






•  Listens to
orientation/briefing


•  Signs the EAS
and PSP


System authenticates
examinee identity and
generates Examinee
Attendance Sheet (EAS)
and Picture-Seat Plan
(PSP) after all examinees’
identity have been
authenticated.

Room Examiner (or RE)
conducts orientation/
briefing.

Room Proctor (or RP), RE,
and Supervising Examiner
(or SE) sign the EAS and
PSP after all examinees
have signed.
 40 minutes  ERPO
Processor







 RE



RP/RE/SE



 









EAS/PSP
10 Proceeds to the COMEX
Room
RP guides examinee to
the assigned seat/testing
machine.
 1 minute RP
   
11  Takes the test RE and RP administer the
test.
2 hours and 40
minutes for CSE
SubProfessional

3 hours and
10 minutes for
CSE Professional
     
END OF TRANSACTION

 
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