In view of Women’s Month in March, this issue celebrates the contributions of women in the society featuring Ms. Lovella G. Velasco (2019 CSC Pagasa awardee) on the cover, and other female awardees of the Search for Outstanding Government Workers. The issue also features testimonials of some CSC employees who have experienced the benefits of the 105-Day Expanded Maternity Leave Law. 

Important news such as call for HAP nominations and the new guidelines on digital/online learning, as well as PRIME-HRM awarding in the regions can be found in the News and Regional News sections. The Online Public Sector Union Symposium is also featured in the HR Spotlight section. You can find these stories and many more inside this issue. 

Download your copy now.

The CSC - Civil Service Institute invites interested public servants to avail themselves of the following courses scheduled in June 2021:

 

**NEW!** PUBLIC SERVICE VALUES PROGRAM FOR NON-SUPERVISORY POSITIONS

Course Description:
This workshop aims to enable participants in strengthening and harnessing the core values of a Public Servant: Patriotism, Integrity, Excellence and Spirituality (PIES) especially in this time of pandemic for the enhancement of their organization’s capability in creating a critical mass towards transformation and pursuing strategic direction.

Performance Objectives: Participants shall be able to build up personal and organization resilience by strengthening the manifestation of the shared public service values in own workplace.

Specific Learning Objectives:

By the end of this course, participants shall be able to:
1. Appreciate the importance of strengthening the manifestation of the shared public service values in maintaining the delivery of public service excellence in times of adversities;
2. Discuss the concepts and principles of public service values and its strategic practice in different government agencies; and,
3. Prepare and commit to implement action plans that will strengthen own practice of the public service values and enable self to advocate its practice in the workplace.

Target Participants: 300 Rank-and-File Employees (Non-Supervisory Positions)

Schedules and Course Content:

Batch 1 - June 2021

SCHEDULES MODULE TOPICS EXPECTED OUTPUTS
11 June 2021
1:30 - 3:30 p.m.
Module 1: Introduction: Appreciating Shared Values and its Roles in Times of Adversities Self-Assessment and Insights
15 June 2021
1:30 - 3:30 p.m.
Module 2: Patriotism: General Principles, Strategies and Best Practices Insights and Strategies to Strengthen Patriotism
17 June 2021
1:30 - 3:30 p.m.
Module 3: Integrity: General Principles, Strategies and Best Practices Insights and Strategies to Strengthen Integrity
22 June 2021
1:30 - 3:30 p.m.
Module 4: Excellence: General Principles, Strategies and Best Practices Insights and Strategies to Strengthen Excellence
24 June 2021
1:30 - 3:30 p.m.
Module 5: Spirituality: General Principles, Strategies and Best Practices Insights and Strategies to Strengthen Spirituality
29 June 2021
1:30 - 3:30 p.m.
Module 6: Integration: PSV in Times of Adversities Action Plans and Personal Commitment

Investment Cost: PHP2,800 per participant (for all modules)
Target participants are Rank-and-File employees (Non-Supervisory Positions). Qualified participants will receive the ADVISORY with MODES of PAYMENT. Confirmed Participants are Paid Participants prior to the event.

Registration Link: Go to L&D Calendar in the CSI website or directly access the registration form.
Limit of 300 participants only. First-come, first-served basis, subject for approval based on target participants.

Training Hour Credit: A certificate of completion with fourteen (14) foundational training hours will be given to participants who have successfully completed the whole online course including the required course requirements.

Contact Person:
Mark Anthony Malitan
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

KWENTONG LINGKOD BAYANI

About the Kwentong Lingkod Bayani
The Civil Service Commission (CSC) through the Civil Service Institute will be conducting its monthly forum on values program showcasing the exemplary performance of government civil servants demonstrating the public service values on Patriotism, Integrity, Excellence, and Spirituality (PIES).

It is during adversities that individuals and organizations are often challenged in terms of fortitude, resilience, and character. It surfaces the values that are being upheld and championed, which becomes the driving force of individual and organizational persistence towards achieving goals.

The Kwentong Lingkod Bayani will serve as an avenue of insightful sharing of individual and organization experiences and best practices in terms of PIES. The event is targeted to be attended by public servants of government agencies nationwide. This is also the call to civil servants to imbibe change and transform every Lingkod Bayani into PIES Advocates.

More specifically, the Kwentong Lingkod Bayani episode aims to:
1. Appreciate the importance of accepting, applying and advocating the Public Service Values; and,
2. Adopt best practices shared by different Agencies.

Target Participants: All Public Servants (limited to 500) participants on a first-come, first-served basis via Zoom Webinar
All other public servants may also join via CSI PSV FB Page Live Streaming at https://www.facebook.com/PublicServiceValuesCSC/.

Schedule, Assigned Value/Topic and Expected Output:

SCHEDULE MODULE EXPECTED OUTPUT
4 June 2021
9:00 - 9:45 a.m.
Spirituality in Public Service Insights on Spirituality

Registration fee: FREE

Registration Link: Go to L&D Calendar in the CSI website or directly access the registration form.

Training Hour Credit: A Certificate of Completion with one (1) hour leadership and managerial training hour will be given only to zoom webinar participants who have been present during the entire episode and submitted their insights/reflections on the link that will be provided by the end of the forum.

 

PUBLIC SERVICE VALUES IN TIMES OF ADVERSITIES
Batch 11

Course Description:
This workshop aims to enable participants in strengthening and harnessing the core values of a Public Servant: Patriotism, Integrity, Excellence and Spirituality (PIES) especially in this time of pandemic for the enhancement of their organization’s capability in pursuing strategic leadership and management.

Performance Objectives: Participants shall be able to build up personal and organization resilience by strengthening the manifestation of the shared public service values in own workplace.

Specific Learning Objectives:

By the end of this course, participants shall be able to:
1. Appreciate the importance of strengthening the manifestation of the shared public service values in maintaining the delivery of public service excellence in times of adversities;
2. Discuss the concepts and principles of public service values and its strategic practice in different government agencies; and,
3. Prepare and commit to implement action plans that will strengthen own practice of the public service values and enable self to advocate its practice in the workplace.

Target Participants: 300 Government Executives, Leaders, Managers, Division Chiefs and Supervisors or equivalent positions

Schedules and Course Content:

SCHEDULES MODULE TOPICS EXPECTED OUTPUTS
11 June 2021
9:00 - 11:00 a.m.
Module 1: Introduction: Appreciating Shared Values and its Roles in Times of Adversities Self-Assessment and Insights
15 June 2021
9:00 - 11:00 a.m.
Module 2: Patriotism: General Principles, Strategies and Best Practices Insights and Strategies to Strengthen Patriotism
17 June 2021
9:00 - 11:00 a.m.
Module 3: Integrity: General Principles, Strategies and Best Practices Insights and Strategies to Strengthen Integrity
22 June 2021
9:00 - 11:00 a.m.
Module 4: Excellence: General Principles, Strategies and Best Practices Insights and Strategies to Strengthen Excellence
24 June 2021
9:00 - 11:00 a.m.
Module 5: Spirituality: General Principles, Strategies and Best Practices Insights and Strategies to Strengthen Spirituality
29 June 2021
9:00 - 11:00 a.m.
Module 6: Integration: PSV in Times of Adversities Action Plans and Personal Commitment

Investment Cost: PHP2,800 (for all modules)

Registration Link: Go to L&D Calendar in the CSI website or directly access the registration form.

Training Hour Credit: A certificate of completion with fourteen (14) leadership and managerial training hours will be given to participants who have successfully attended all scheduled sessions and submitted all module requirements.

 

PERFORMANCE MANAGEMENT FOR PRIME-HRM LEVEL 2

This course shall enable HR Practitioners on Performance Management of public sector agencies to review their existing Performance Management (PM) Policy and Process and identify areas where customization can be made for it to be more responsive to agency’s specific needs. Participants shall be able to walk through the PM cycle vis-à-vis the PRIME-HRM Level 2 requirements and shall be guided in the development of a customized PM system. Participants shall also be equipped with the competency of administering the PM Process.

Target Participants:
Human Resource Management Practitioners (HRMP) or those with equivalent positions (preferably assigned in Performance Management) from National Government Agencies (NGAs) and Government Owned and Controlled Corporations (GOCCs) vying for PRIME-HRM Level 2 in the core HR area of Performance Management.

NGAs and GOCCs Agencies are encouraged to send both their Central and Regional Office HRMPs to help facilitate whole-of- agency approach in learning application.

Performance Objectives:
Participants shall be able to effectively administer a customized Performance Management Policy and Guidelines towards continually improving individual and Agency performance in accordance with the requirements of PRIME-HRM Level 2.

Learning Objectives:
Specifically, by the end of this course the participants shall be able to:
1. Appreciate the value of administering a Performance Management (PM) System that meets the PRIME-HRM Maturity Level 2 requirements;
2. Discuss the purpose, principles and processes in relation to customizing own PM System;
3. Assess own PM System vis-a-vis PRIME-HRM’s PM pillars, elements and Level 2 indicators;
4. Identify areas for customization in the agency’s current PM system; and,
5. Prepare a draft customized PM policy and develop action plan for administering said customized PM policy.

Course Outline:

MODULE MODULE TITLE DATE OF CONDUCT
Module 0 Introduction to PM PRIME-HRM Level 2 E-Learning Course 8 June 2021
1:30 - 4:30 p.m.
Module 1 The Value of “Process-Defined” PM System 8 June 2021
1:30 - 4:30 p.m.
Module 2 Governance Pillar 11 June 2021
1:30 - 4:30 p.m.
Module 3 Performance Planning and Commitment Pillar 15 June 2021
1:30 - 4:30 p.m.
Module 4 Performance Monitoring and Coaching Pillar 18 June 2021
1:30 - 4:30 p.m.
Module 5 Performance Review and Evaluation Pillar 22 June 2021
1:30 - 4:30 p.m.
Module 6 Performance Development Planning Pillar 24 June 2021
1:30 - 4:30 p.m.
Module 7 Customizing and Implementing the Agency PM Policy 29 June 2021
1:30 - 4:30 p.m.

Investment Cost: PHP5,000

Registration Link: Go to L&D Calendar in the CSI website or directly access the registration form.

Training Hour Credit: A certificate of completion with twenty five (25) leadership and managerial training hours will be given to participants who have successfully completed the whole online course including course outputs.

 

CSI LEADERSHIP SERIES (1st Semester)
DIGITAL LEADERSHIP: NURTURING A TECH-SAVVY CULTURE

Date of Conduct: 25 June 2021, 9:00 a.m. to 5:00 p.m., via Zoom Webinar

About the CSI Leadership Series
The CSI Leadership Series is a learning and networking event designed to inspire government executives, directors and managers to continually enhance their leadership effectiveness. It showcases the best practices of successful leaders and managers in both the government and the private sectors. It is based on the premise that an executive or manager has the power of influence and the capability to bring about significant impact on people and organizations especially on those they work with or whom they serve.

Target Participants: 500 Public Sector Executives, Managers, Directors and Division Chiefs or those in equivalent positions.

Performance Objective: By the end of this one-day forum, participants shall become aware of effective management and leadership practices as well as emerging trends in leadership from exemplary leaders, organizations and leadership gurus.

Learning Objectives:
Specifically, by the end of this one-day forum, participants shall be able to:
1. Be inspired by the leadership style and accomplishments of exemplary leaders
2. Explain the latest management and leadership concepts
3. Establish and build networks and partners among fellow participants
4. Commit to practice effective leadership styles to drive organizational excellence

About the Theme:
In an age where technology is easily available through various media by almost everyone and just anyone, it can be overwhelming when there is lack of knowledge as to how it will be used and managed. Without the skills and proper appreciation, technology can be more of a challenge than an advantage for an organization to grow further and better. This age therefore, calls for Digital Leaders. They are those who are able to explore how technology can be used to help their business become much more responsive to the needs of their customers and the ever-changing business requirements. Digital Leaders understand the importance of inbound data and the processes within the business that supports it. They place high value on their communication, creativity and willingness to explore the ways that new emerging technology and digital information can be used to help business projects.

Thus, the CSI Leadership Series will have its first digital run with a theme focusing on how leaders can maximize all the digital assets and resources available to them, to capacitate their people to optimize productivity and efficiency, and to establish and nurture a tech-savvy culture towards strengthening organizational performance. The one-day virtual learning event will be divided into two parts: the first will cover the guiding principles, general concepts and global practices of transforming into a Digital Leader to be shared by a leadership guru; and the second part will showcase the best practices of local leaders who have exemplified Digital Leadership competencies and experiences in their respective organizations, particularly in Local Government Units, in State Universities and Colleges and National Government Agencies.

Registration Link: Go to L&D Calendar in the CSI website or directly access the registration form.
Limit of 500 participants only. First come, first served basis, subject for approval based on position requirements.

Investment Cost: PHP1,600

Target participants are Executives, Leaders, Managers or Division Chiefs or equivalent positions. Qualified participants will receive the ADVISORY with MODES of PAYMENT. Confirmed Participants are Paid Participants prior to the event.

Training Hour Credit: A certificate of completion with eight (8) leadership and managerial training hours will be given to participants who have successfully completed the whole online course including the required course requirements.

Contact Person:
Ms. Angela Isabel C. Arguelles
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

The deadline for the submission of nominations to the 2021 Search for Outstanding Government Workers has been extended until 30 April 2021.

To protect both the CSC Regional/Field Offices and the agencies under their jurisdiction from the risk of COVID-19 transmission, submission of nominations shall be done via online only.

For inquiries, the HAP Secretariat may be reached through email address: This email address is being protected from spambots. You need JavaScript enabled to view it. .

The CSC - Civil Service Institute invites concerned public servants to avail themselves of the following courses scheduled in May 2021:

 

**NEW!** LEADERSHIP IN THE DIGITAL ERA

Course Description:
In the fast-paced digital world, it's either disrupt or get disrupted. Thus, public sector leaders need to undergo metamorphosis in order to not just keep but actually get ahead of the curve using digital technology. They must become digitally literate, develop an adaptable mindset, and embrace new tools in order to conquer digital challenges in the public sector landscape.

This workshop aims to enable participants in appreciating and embracing digital leadership especially in transitioning to the new normal towards strategic leadership and management and organizational transformation.

Target Participants: 100 Public Sector Executives, Managers, Directors, and Division Chiefs or those in equivalent positions.

Performance Objectives: Participants shall be able to transition to the new normal by appreciating and applying strategic digital leadership in their own workplace.

Learning Objectives:
By the end of this course the participants shall be able to:
1. Appreciate the relevance and significance of transitioning into the digital era;
2. Discuss the characteristics of leaders in the digital era and their critical role in transitioning their respective units to the digital world;
3. Identify the tools and applications necessary in digital leadership;
4. Prepare and commit to implement action plans that will strengthen the leadership in the digital era to ensure swift and smooth transition in their own workplace.

SCHEDULE MODULE EXPECTED OUTPUT
10 May 2021
1:30 - 3:30 p.m.
Module 1: Course Introduction:
Appreciating and Embracing the Digital
Transformation
Insights and Self-Assessment
12 May 2021
1:30 - 3:30 p.m.
Module 2A: Developing Digital
Leadership Characteristics and Mindset:
The Role of the Leader
Insights on the topic
17 May 2021
1:30 - 3:30 p.m.
Module 2B: Developing Digital
Leadership Characteristics and Mindset:
Characteristics of a Digital Leader and
Strategies to Manifest Them
Insights on the topic
19 May 2021
1:30 - 3:30 p.m.
Module 3: Digital Leadership Tools and
Applications
Insights on the topic
26 May 2021
1:30 - 3:30 p.m.
Module 4: Integration and Action
Planning
Insights on the course and Action Plan

Registration Link: Go to L&D Calendar in the CSI website or directly access the registration form.
Limit of 100 participants only
First come, first served basis. Subject for approval based on position requirements.

Investment Cost:
PhP 2,800.00 (for all Modules) per participant

Target participants are Executives, Leaders, Managers or Division Chiefs or equivalent positions. Qualified participants will receive the ADVISORY with MODES of PAYMENT. Confirmed Participants are Paid Participants prior to the event.

Training Hour Credit: A certificate of completion with fourteen (14) leadership and managerial training hours will be given to participants who have successfully completed the whole online course including the required course requirements.

Contact Person:
Ms. Angela Isabel C. Arguelles
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

KWENTONG LINGKOD BAYANI

About the Kwentong Lingkod Bayani
The Civil Service Commission (CSC) through the Civil Service Institute will be conducting its monthly forum on values program showcasing the exemplary performance of government civil servants demonstrating the public service values on Patriotism, Integrity, Excellence, and Spirituality (PIES).

It is during adversities that individuals and organizations are often challenged in terms of fortitude, resilience, and character. It surfaces the values that are being upheld and championed, which becomes the driving force of individual and organizational persistence towards achieving goals.

The Kwentong Lingkod Bayani will serve as an avenue of insightful sharing of individual and organization experiences and best practices in terms of PIES. The event is targeted to be attended by public servants of government agencies nationwide. This is also the call to civil servants to imbibe change and transform every Lingkod Bayani into PIES Advocates.

More specifically, the Kwentong Lingkod Bayani episode aims to:

1. Appreciate the importance of accepting, applying and advocating the Public Service Values; and,
2. Adopt best practices shared by different Agencies.

Target Participants:
All public servants (limited to 500) participants on a first come, first served basis via Zoom Webinar
All other public servants may also join via CSI PSV FB Page Live Streaming at https://www.facebook.com/PublicServiceValuesCSC/

Schedules, Assigned Value/Topic and Expected Output:

SCHEDULES MODULE TOPIC EXPECTED OUTPUT CONTACT PERSON
7 May 2021
9:00 - 9:45 a.m.
Excellence in Public Service Insights on Excellence Angela Isabel Arguelles
This email address is being protected from spambots. You need JavaScript enabled to view it.

Registration Link: Go to L&D Calendar in the CSI website or directly access the registration form.
Limit of 500 participants only, first come, first served basis

Registration Fee: Free

Training Hour Credit: A Certificate of Completion with one (1) hour leadership and managerial training hour will be given only to Zoom webinar participants who have been present during the entire episode and submitted their insights/reflections on the link that will be provided by the end of the forum.

 

PUBLIC SERVICE VALUES IN TIMES OF ADVERSITIES
Batch 10

Course Description:
This workshop aims to enable participants in strengthening and harnessing the core values of a Public Servant: Patriotism, Integrity, Excellence and Spirituality (PIES) especially in this time of pandemic for the enhancement of their organization’s capability in pursuing strategic leadership and management.

Performance Objectives:
Participants shall be able to build up personal and organization resilience by strengthening the manifestation of the shared public service values in own workplace.

Specific Learning Objectives:
By the end of this course, participants shall be able to:
1. Appreciate the importance of strengthening the manifestation of the shared public service values in maintaining the delivery of public service excellence in times of adversities;
2. Discuss the concepts and principles of public service values and its strategic practice in different government agencies; and,
3. Prepare and commit to implement action plans that will strengthen own practice of the public service values and enable self to advocate its practice in the workplace.

Target Participants: 300 Government Executives, Leaders, Managers, Division Chiefs, and Supervisors or equivalent positions

Schedules and Course Content:

SCHEDULES MODULE TOPICS EXPECTED OUTPUTS
11 May 2021
9:00 - 11:00 a.m.
Module 1: Introduction: Appreciating Shared Values and its Roles in Times of Adversities Self-Assessment and Insights
13 May 2021
9:00 - 11:00 a.m.
Module 2: Patriotism: General Principles, Strategies and Best Practices Insights and Strategies to Strengthen Patriotism
18 May 2021
9:00 - 11:00 a.m.
Module 3: Integrity: General Principles, Strategies and Best Practices Insights and Strategies to Strengthen Integrity
20 May 2021
9:00 - 11:00 a.m.
Module 4: Excellence: General Principles, Strategies and Best Practices Insights and Strategies to Strengthen Excellence
25 May 2021
9:00 - 11:00 a.m.
Module 5: Spirituality: General Principles, Strategies and Best Practices Insights and Strategies to Strengthen Spirituality
27 May 2021
9:00 - 11:00 a.m.
Module 6: Integration: PSV in Times of Adversities Action Plans and Personal Commitment

Registration Link: Go to L&D Calendar in the CSI website or directly access the registration form.
Limit of 300 participants only, first come, first served basis

Contact Person:
Judy Magtangob

This email address is being protected from spambots. You need JavaScript enabled to view it.

Investment Cost: PHP2,800 per participant (for all modules)

Training Hour Credit: A certificate of completion with fourteen (14) leadership and managerial training hours will be given to participants who have successfully completed the whole online course.

 

DEVELOPMENTAL CONVERSATIONS FOR LEADERS (COACHING THE COACHES THROUGH DEVELOPMENTAL CONVERSATIONS)

Course Description:
Developmental conversations, in terms of coaching and mentoring, are workplace learning approaches that enable individuals to realize their full potentials. This is a blended course that will guide the participants to effectively conduct developmental conversations with others using a structured approach. This particular course uses group mentoring/coaching to develop mentors/coaches by handholding them through the various stages of the process.

Target Participants: 300 Executives, Directors, Managers, and Division Chiefs or equivalent positions (first come, first served basis, subject for approval based on target participants)

Performance Objectives: Participants shall be able to effectively conduct developmental conversations with others using a structured approach grounded on generally accepted principles, processes and practices related to mentoring and coaching.

Learning Objectives:

By the end of this course the participants shall be able to:

1. Appreciate developmental conversation as an effective workplace learning approaches;
2. Connect with a potential learner to start a series of developmental conversation sessions;
3. Contract with learner to establish learning objectives, level-off expectations and sign off agreements ;
4. Clarify goals, issues, concerns and decisions of learner;
5. Challenge, critique, contribute ideas and create insights to deepen learning;
6. Connect learner to resources and opportunities that will further support learning;
7. Cheer, confirm, and celebrate accomplishments to encourage learner; and,
8. Close developmental conversation agreement formally as a means towards moving forward.

Course Content:

Module 1: Developmental Conversation as a Workplace Learning Approach
Module 2: Connecting
Module 3: Contracting
Module 4: Clarifying Goals, Issues, Concerns and Decisions
Module 5: Challenging, Critiquing, Contributing Ideas and Create Insights
Module 6: Connecting to Resources and Opportunities
Module 7: Cheering, Confirming, Celebrating
Module 8: Closure: Moving Forward

Session Schedule and Output:

SESSION DATE MODULE TITLE OUTPUT
1 4 May 2021
2:00 - 4:00 p.m.
DC as a Workplace Learning Approach Self-Assessment
2 7 May 2021
2:00 - 4:00 p.m.
Connecting Actual Application of the DCL Step/Process
MC Competencies Assessment Tool (Connecting)/Insights
3 11 May 2021
2:00 - 4:00 p.m.
Contracting Actual Application of the DCL Step/Process
MC Competencies Assessment Tool (Contracting)/Insights
4 14 May 2021
2:00 - 4:00 p.m.
Clarifying Goals, Issues, Concerns, and Decisions Actual Application of the DCL Step/Process
MC Competencies Assessment Tool (Clarifying Goals, Issues, Concerns, and Decisions)/Insights
5 18 May 2021
2:00 - 4:00 p.m.
Challenging, Critiquing, Contributing Ideas Actual Application of the DCL Step/Process
MC Competencies Assessment Tool (Challenging, Critiquing, Contributing Ideas)/Insights
6 21 May 2021
2:00 - 4:00 p.m.
Connecting to Resources and Opportunities Actual Application of the DCL Step/Process
MC Competencies Assessment Tool (Connecting to Resources and Opportunities)/Insights
7 25 May 2021
2:00 - 4:00 p.m.
Cheering, Confirming, Celebrating Actual Application of the DCL Step/Process
MC Competencies Assessment Tool (Cheering, Confirming, Celebrating)/Insights
8 28 May 2021
2:00 - 4:00 p.m.
Closure: Moving Forward Actual Application of the DCL Step/Process
MC Competencies Assessment Tool (Closure)/Insights
Next steps

Venue of actual sessions: Zoom application

Registration Link: Go to L&D Calendar in the CSI website or directly access the registration form.

Investment Cost: PHP4,800 (Make sure to meet the position requirement before making your payment.)

Contact Information:
Ms. Merari M. Ordonez
This email address is being protected from spambots. You need JavaScript enabled to view it.

Training Hour Credit: A certificate of completion with twenty-four (24) leadership and managerial training hours will be given to participants who have successfully completed the whole online course.

 

The Civil Service Commission's Contact Center ng Bayan (CCB) has been cited in the President's Penultimate Report to the People (2016-2020) as one of the mechanisms through which the government has effectively responded to public concerns.

The report states that the Commission has been working closely with the Anti-Red Tape Authority "to ensure that mounting public complaints on unsatisfactory government services are properly and expeditiously addressed and resolved, including initiating investigation and filing of cases against violators."

Amid the global pandemic, the CCB has remained fully operational, posting a 97.91% resolution rate in 2020. It acted on 96,613 out of 98,675 received tickets requiring action.

Majority or 91.78% of the transactions were queries from clients with a total of 90,563; requests for assistance with 4,813 or 4.88%; 2,462 or 2.50% were complaints; 711 or 0.72% were commendations; and 126 translating to 0.13% were suggestions.

Feedback on government services, whether positive or negative, may be relayed to the CCB through SMS (0908-8816565) or email (This email address is being protected from spambots. You need JavaScript enabled to view it. ).

The facility is currently housed at the Public Assistance and Information Office, CSC Central Office, Quezon City.

Access the full copy of the President's Penultimate Report to the People (2016-2020).