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Question COMPALINT

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2 years 2 weeks ago #9839 by TINA
TINA created the topic: COMPALINT
MAY I KNOW IF I CAN SEND A COMPLAINT ABOUT THE ARROGANCE OF AN IMMIGRATION OFFICER AND PUBLIC HUMILIATION THAT I RECEIVED FROM THEM?

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2 years 1 week ago #10061 by Action Officer
Action Officer replied the topic: COMPALINT
Dear Tina,

Thank you for using CSC Online Forum!

Please be informed that as a matter of policy, this Commission does not render opinion/ruling on issues that may eventually be a subject of a complaint or appeal before it.

Nevertheless, pertinent to your query is Section 7, Rule 2 of the 2017 Rules on Administrative Cases in the Civil Service (2017 RACCS) which provides, as follows:

“Section 7. Cases Cognizable by the Commission. The Civil Service Commission shall take cognizance of the following cases.:

A. Disciplinary

xxx

3. Complaints against officials who are not presidential appointees or elective officials.”

Likewise, relevant is Section 11 , Rule 3, (Complaint), 2017 Rules on Administrative Cases in the Civil Service (2017 RACCS), which provides, as follows:

“Section 11. Requisites of a Valid Complaint. No complaint against an official or employee shall be given due course, unless the same is in writing, subscribed and sworn to by, the complainant. In cases initiated by the proper disciplining authority or an authorized representative, a show cause order is sufficient.

“The complaint shall be written in a clear, simple and concise language and in a systematic manner as to apprise the person complained of, of the nature and cause of the accusation and to enable the person complained of to intelligently prepare a defense or answer/comment. Should there be more than one person complained of, the complainant is required to submit additional copies corresponding to the number of persons complained of.

“The complaint shall contain the following:

‘a. full name and address of the complainant;
‘b. full name and address of the person complained of as well as his/her position and office;

‘c. a narration of the relevant and material facts which shows the acts or omissions allegedly committed;

‘d certified true copies of documentary evidence and affidavits of his/her witnesses, if any; and

‘e. certification or statement of non-forum shopping.

“The absence of any of the aforementioned requirements may cause the dismissal of the complaint without prejudice to its refiling upon compliance with the same.

We hope to have guided you on the matter.

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