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Question Complaints against DFA Passport employee

  • Cynthia R Andersen
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2 years 9 months ago #8984 by Cynthia R Andersen
Cynthia R Andersen created the topic: Complaints against DFA Passport employee
How/where to file complaint against DFA Passport employee (DFA MArquee Mall Angels City Pampanga) or contact numbers. This was happen yesterday after waiting for more than 2hrs.

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2 years 9 months ago #8986 by Action Officer 2
Action Officer 2 replied the topic: Complaints against DFA Passport employee
Good day! The following provisions of the 2017 Rules on Administrative Cases in the Civil Service (RACCS) are relevant to your query. As regards the contact numbers of the Department of Foreign Affairs, you may visit their website at www.dfa.gov.ph for details.

Section 10. Who May Initiate. Administrative proceedings may be initiated by the disciplining authority motu proprio or upon complaint of any other person.


Section 11. Requisites of a Valid Complaint. No complaint against an official or employee shall be given due course unless the same is in writing, subscribed and sworn to by the complainant. In cases initiated by the proper disciplining authority or an authorized representative, a show cause order is sufficient.

The complaint shall be written in a clear, simple and concise language and in a systematic manner as to apprise the person complained of, of the nature and cause of the accusation and to enable the person complained of to intelligently prepare a defense or answer/comment. Should there be more than one person complained of, the complainant is required to submit additional copies corresponding to the number of persons complained of.

The complaint shall contain the following:

a. full name and address of the complainant;

b. full name and address of the person complained of as well as his/her position and office;

c. a narration of the relevant and material facts which shows the acts or omissions allegedly committed;

d certified true copies of documentary evidence and affidavits of his/her witnesses, if any; and

e. certification or statement of non-forum shopping.

The absence of any of the aforementioned requirements may cause the dismissal of the complaint without prejudice to its refiling upon compliance with the same.

Section 12. Anonymous Complaint. No anonymous complaint shall be entertained unless the act complained of is of public knowledge or the allegations can be verified or supported by documentary or direct evidence.

Section 13. When and Where to File a Complaint. Except when otherwise provided for by law, an administrative complaint may be filed anytime with the Commission or any of its regional offices, heads of departments, agencies, national government, local government units, state universities and colleges (SUCs) or local universities and colleges (LUCs), and government-owned or controlled corporations with original charters except as may be provided by law.

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We hope to have assisted you on this matter. Thank you.

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