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“Providing customer-centered services remains a top priority of the Civil Service Commission (CSC) thru the Contact Center ng Bayan (CCB). The notable high use of the CCB as the go-to feedback facility—as shown by the number of transactions being facilitated—is a symbol of the citizens’ enduring high trust on the CSC as an institution and of our brand of service.”
CSC Chairperson Karlo Nograles said this as he reported the CCB’s 99.81% action rate on feedback received from the public. From 1 January to 30 November 2022, the CCB received a total of 126,375 transactions, which includes complaints, requests for assistance, messages of commendation or appreciation, queries, and suggestions. At the end of said period, 126,140 have been already resolved.
The CCB is mandated to provide the public with information and assistance on government services and procedures through text messaging (SMS), email, website, hotline, and the CSC Facebook Page. From January to November 2022, email emerged as the most preferred channel with 42.13% or 53,245 feedback received via This email address is being protected from spambots. You need JavaScript enabled to view it.. Next is the CSC Facebook Page with 40.31% or 50,936 transactions received via this channel, followed by SMS sent to 0908-8816565 with 21,267 or 16.83%.
Meanwhile, the Citizen’s Complaint Center Hotline 8888 referred to the CCB a total of 461 concerns pertaining to CSC services, for which the facility achieved a 98.04% resolution rate.
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Civil Service Commission (CSC) Chairperson Karlo Nograles expressed gratitude to all public servants for striving hard on delivering service excellence despite yet another challenging year under the COVID-19 pandemic.
In his year-end message, he said, “We are grateful to all of our government workers for your unwavering dedication to serve the Filipino people amid the challenges brought by the continuing pandemic and the numerous natural calamities we faced this year. We salute you for forging ahead and showing up even when times are tough.”
Chairperson Nograles also urged them to remember and honor fellow civil servants who sacrificed their lives to serve the Filipino people. “Hindi rin natin makakalimutan ang ating mga katrabaho na nagbuwis ng kanilang buhay sa gitna ng pagsasagawa ng kanilang gampanin bilang mga lingkod bayan. Sila ang ating mga lingkod bayani. Let us honor their legacy and be inspired by their examples to do our very best in the service of our people.”
With the nearing holidays, Chairperson Nograles advised government workers to use this time for thanksgiving. “With all of the triumphs and tribulations we have experienced this year, may our Christmas celebrations be centered on giving thanks to the Almighty for all the blessings He has showered upon us; let us also honor ourselves, our colleagues, our friends, and families for braving yet another difficult but fulfilling year.”
He added, “May the spirit of Christmas embrace you and your loved ones and I share my prayers that you be covered in love, health, and protection always.”
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Applications for the 26 March 2023 Career Service Examination-Pen and Paper Test for Professional and Subprofessional Levels will be accepted starting 22 December 2022 until 25 January 2023, the Civil Service Commission (CSC) announced.
A special application period is also scheduled on 14 December to 21 December 2022 for examinees of the cancelled 15 March 2020 CSE-PPT who will opt not to claim the refund and instead take the 26 March 2023 exam.
The CSC stressed that applications will be accepted on a first-come, first-served basis, and that the CSC Regional or Field Office may stop receiving applications any time before the deadline once it has reached its target number of applicants.
CSC Chairperson Karlo Nograles anticipates a huge turnout of examinees next year. “Nagtalaga po ang CSC ng 86 testing centers para sa darating na exam sa Marso, kaya’t mas marami tayong maa-accommodate na examinees at mas maraming pagpipiliang lugar kung saan nila nais kumuha ng exam. Inatasan na natin ang lahat ng ating CSC Regional and Field Offices na maghanda para sa pagdagsa ng mga aplikante simula sa unang araw ng filing, lalo na’t marami pa rin sa ating mga kababayan ang nag-aasam na makakuha ng eligibility at makapagsilbi sa pamahalaan,” he said.
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A total of 10,115 examinees passed the Fire Officer Examination (FOE), while 1,574 hurdled the Penology Officer Examination (POE), and 1,081 others, the Basic Competency on Local Treasury Examination (BCLTE), the Civil Service Commission (CSC) recently announced.
These figures represent 17.14%, 16.23%, and 18.13% of the total number of examinees who took the FOE, POE, and BCLTE, respectively. Said exams were conducted nationwide on 23 October 2022.
Garnering a rating of 92.66, Jayson E. Necida from the National Capital Region (NCR) bested 59,027 FOE examinees, while Rolando O. Tubo, Jr. also from NCR and Jannette Quinne A. Hernando from Davao Region, both with a rating of 91.08, topped the 9,696 hopefuls of the POE. For the BCLTE, Dexter M. Recio from the Cordillera Administrative Region (CAR), Yin K. Baitus from SOCCSKSARGEN, and Kelvin B. Ramos from Central Luzon, all with 91.78 rating, led the 5,963 examinees.
CSC Chairperson Karlo Nograles congratulated all passers of the said exams. “Batid ko ang inyong pagpupursigi na makapasa sa civil service exam, at ngayon ay nagbunga ito. Binabati ko kayong lahat, at nawa’y mabigyan kayo ng pagkakataon na makapag-lingkod sa pamahalaan at magsilbi bilang bagong henerasyon ng mga lingkod bayan na ating maipagmamalaki sa loob at labas ng ating bansa.”
Read more: Close to 12,800 pass fire officer, penology officer, local treasurer exams
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As the nation observes the 18-Day Campaign to End Violence Against Women (VAW) from 25 November to 12 December, the Civil Service Commission (CSC) called on government agencies to intensify efforts to protect women in the public sector against gender-based violence.
CSC Chairperson Karlo Nograles said measures must be taken to foster a safe environment for women to speak up about their experiences of violence and to encourage help-seeking behavior.
He said, “Data from the United Nations shows that less than 40 percent, or only 30 plus percent, of women who experience violence seek help of any sort. Among these women, most seek help from family and even friends; very few seek help from formal institutions, such as the police and health services, because of the stigma associated with it.”
He called on heads of agencies, supported by their respective human resource management officers, to strengthen the agency’s Committee on Decorum and Investigation (CODI). “Ang head of agency, at ang CODI, ang may pangunahing responsibilidad na maiwasan at matugunan ang sexual harassment sa sektor ng pamahalaan.”
